Training Courses from March - July 2009

Certificate Course

• Customized Knowledge Management Training Workshop Series for NGOs(May - Jun 09)
  

Short Courses

Organisation Management

• Cost-Saving and Efficiency Enhancement through Rapid Process Improvement (14 July 2009)
• Innovation: Service vs Organizational Management (14 May 2009)

Customer Service

• Complaint Management Workshop (15 April 2009)
• Quality Customer Service－Handling Counter Service and Telephone Enquiry(16 Jun 2009; additional class on 18 Jun 2009)

Human Resources Management

• Coaching and Mentoring(23 Mar 2009)
• Performance Management(26 Mar 2009)
• Employee Relations - Communications without Boundaries (17 Apr 2009)
• Employee Relations - Communications without Obstacles (23 Apr 2009)

Personal Advancement

• Enhancing Performance with Better Time Management (23 Jun 2009)
• EQ and Stree Management (7 Jul 2009)

Visits

• Visit to Amoy Food Limited - Being Gatekeeper for Food Hygiene (28 Apr 2009)
• Visit to EMSD Education Path - New Direction of Public Safety and Environmental Protection (30 Jun 2009)

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Rules & Regulations

Map

Enquiry：HKCSS Institute

2876 2470 / 2876 2485

Email: [email protected]