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Training Courses
Employee Relations – Communications without Boundaries
Contents | Details | Trainer
Contents
- Communication techniques for enhancing employee relations
- Internal and cross-departmental communication
- Effective communication channels, tools and skills
- Tactics in managing conflicts
- Supporting and empowering staff with difficulties
- Understanding difficult behaviors
- Exhibiting confidence in difficult situations
Course Details
Course Code: |
09A-04 |
Date: |
17 April 2009 (Friday) |
Time: |
09:30 - 17:00 (6 hours) |
Venue: |
Room 202, Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, Hong Kong |
Targets: |
Centre Supervisors, Service Managers, Management staff |
Class Size: |
30 |
Medium: |
Cantonese (course materials in English) |
Fees: |
Staff of HKCSS Agency Member: HK$700
(early bird HK$630)
Staff of Non-HKCSS Agency Member: HK$770 |
Early Bird Date: |
3 April 2009 (Postponed to 9 April 09) |
| Enquiries: |
Please contact HKCSS Institute at 2876-2470 |
Enrollment |
Download Enrollment Form here |
Trainer
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Mr. Lai Kam-tong, F.I.H.R.M (HK), M.HKIoD
Director – Human Resources, A-World Consulting
Mr Lai, having over 35 years solid experience in human resources management, gained extensive experiences and thorough understanding on human resources strategy, performance and reward management. Mr Lai was the Group Human Resources Manager of CLP Holdings, Ltd., the parent company of the China Light & Power Group, managing the Group’s remuneration and benefits policies, and HR information system.
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Guest Speaker
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Ms Tracy Pun
Member of HKIHRM, B.A. (HKU), Dip Ed (CUHK)
Human Resources Manager, St. James’ Settlement
Tracy has been working in St. James’ Settlement since over 15 years ago, after stints in the performing arts and retail fields. As HR Manager, Tracy witnessed the organization growing from one of 200 staff members to its present 1000. She has also experienced many social welfare reforms, organizational restructurings, changes, as well as employee crises. |
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