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Training Courses
Employee Relations – Communications without Obstacles
Contents | Details | Trainer
Contents
- Managing grievances and handling complaints
- Definition, principles and procedures
- Appeal and review mechanism
- Promoting multi-disciplinary teamwork
- Appreciating differences
- Contribution of different roles and allowable weaknesses
- Dealing with team conflicts
Course Details
Course Code: |
09A-05 |
Date: |
23 April 2009 (Thursday) |
Time: |
09:30 - 17:00 (6 hours) |
Venue: |
Room 202, Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, Hong Kong |
Targets: |
Centre Supervisors, Service Managers, Management staff |
Class Size: |
30 |
Medium: |
Cantonese (course materials in English) |
Fees: |
Staff of HKCSS Agency Member: HK$700
(early bird HK$630)
Staff of Non-HKCSS Agency Member: HK$770 |
Early Bird Date: |
9 April 2009 (Postponed to 16 April 09) |
| Enquiries: |
Please contact HKCSS Institute at 2876-2470 |
Enrollment |
Download Enrollment Form here |
Trainer
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Mr. Lai Kam-tong, F.I.H.R.M (HK), M.HKIoD
Director – Human Resources, A-World Consulting
Mr Lai, having over 35 years solid experience in human resources management, gained extensive experiences and thorough understanding on human resources strategy, performance and reward management. Mr Lai was the Group Human Resources Manager of CLP Holdings, Ltd., the parent company of the China Light & Power Group, managing the Group’s remuneration and benefits policies, and HR information system.
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Guest Speaker
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Mr David Li, F.I.H.R.M. (HK)
Director, Human Resources and Customer Services
New World Telecommunications Ltd.
Mr Li has 30 years experience in Human Resources Management with an extensive scope of accountabilities in the people management functions with an emphasis in employee relations. He has served different industries including retail, hospitality, tobacco and public transportation. He is currently the Vice-President and Council Member of the Hong Kong Institute of Human Resource Management. |
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