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Training Courses
(只提供英文版本)
Customized Knowledge Management Training Workshop Series for NGOs
社會服務機構知識管理工作坊系列
20 May - 25 June 2009
Objectives | Target Participants | Course Details | Certificates | Course Structure | Trainer | Guest Speakers
Objectives
The objective of the programme is to equip participants with actionable knowledge with a range of applicable KM methods and techniques that can be practiced and adopted by participants in the social service sector where they work. All basic principles will be illustrated through a series of real-life examples. Leading KM experts with years of KM implementation experience will be invited as guest speakers to share their experience on KM implementation.
Target Participants
- Centre Supervisors / Services Managers
- Management Staff who is responsible for Knowledge Management, Staff Training or IT System Development
Course Details
Date: |
20 & 27 May, 3, 10 June 2009 (Wednesdays) & 25 June 2009 (Thursday) |
Venue: |
Room 202, Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, Hong Kong |
Medium: |
Cantonese supplemented with English (Course materials in English) |
Class Size: |
30 |
| Fee: |
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Full Course |
Individual Session |
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Staff of HKCSS Agency Member |
HK$3,500 |
HK$400 |
| |
Early bird price for Staff of HKCSS Agency Member |
HK$3,150 |
HK$360 |
|
Non-Agency Member |
HK$3,850 |
HK$440 |
| Early Bird Deadline: |
Full Course: 29 April 2009
Individual Session: Two weeks before the session commences |
Enquiries: |
Please contact HKCSS Institute at 2876 2470 |
| Application Form: |
Download here |
Certificates
- “Certificate in Customized Knowledge Management Training Workshop Series” will be issued by HKCSS Institute to participants who have completed any 7 out of 10 sessions listed below.
- Participants who were awarded with Attendance Certificate on “How to Formulate an Effective Knowledge Management Strategy” or/and “Promoting and Nurturing Knowledge Sharing Culture” organized in Sep 2008 – Mar 2009 semester could be counted towards the Certificate requirement set out at item #1 above. Participants who want to include the said course(s) should submit Attendance Certificate copy at the time they submit application form.
- “How to Formulate an Effective Knowledge Management Strategy” equivalents to session 3 – “How to develop KM Strategy Plan”
- “Promoting and Nurturing Knowledge Sharing Culture” equivalents to session 9 – “How to Build Knowledge Sharing Culture?”
- Attendance Certificates will be issued to participants upon completion of each individual session.
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Course Structure(Revised on 11 May 2009)
Module 1: Introduction to KM (20 May 2009) |
Session 1 09:30 - 12:30 |
Session 2 14:00 - 17:00 |
Course Code:09A-C01
Introductory of Knowledge Management
- Drivers of Knowledge Management (KM)
- Typologies of Knowledge
- Knowledge Management Process Development
- Development & Challenges of KM in NGOs
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Course Code: 09A-C02
What is Intelligent Capital Management(ICM)?
- Structure of Intelligent Capital Model
- Market Trend of ICM
- Development Process of ICM strategy
- Cases study of ICM Project
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Module 3: Knowledge Management Systems (27 May 2009) |
Session 5 09:30 - 12:30 |
Session 6 14:00 - 17:00 |
Course Code:09A-C05
Nurturing Collaborative culture through Web 2.0
- Personal KM systems
- Blogs and Weblogs
- Wiki and Wikipedia
- RSS Readers
|
Course Code:09A-C06
Facilitating Organizational Sharing through KM System & Portal
- Approaches and Infrastructure for introducing Knowledge Management System (KMS)
- Collaborative Technologies, Taxonomy & Enterprise Knowledge Portal
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Module 4: Knowledge Management Tools (3 June 2009) |
| Session 7 09:30 - 12:30 |
Session 8 14:00 - 17:00 |
Course Code:09A-C07
How to develop a Taxonomy structure and explore the value Folkonomy? (Methodology of Knowledge Categorization)
- Typologies of Knowledge Categorization
- Approaches for Developing Taxonomy
- Maintenance Strategy of Developed Taxonomy
|
Course Code:09A-C08
Methodologies of developing KM Programme
- After Action Review
- Narrative Inquiry
- Community Development
- Elicitation
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| Module 2: Strategic Planning of KM (10 June 2009) |
Session 4 09:30 - 12:30 |
Session 3 14:00 - 17:00 |
Course Code:09A-C04
Exploration of Critical Knowledge through Knowledge Audit
- Knowledge Audit including Knowledge Mapping, Knowledge Inventories
- Case Studies in Knowledge Audit
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Course Code:09A-C03
How to develop KM Strategy Plan
- Formation of KM Strategy in NGOs
- Benefits, Lessons Learnt & Critical Success Factors for Knowledge Management
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| Module 5: Implementation of KM (25 June 2009) |
| Session 9 09:30 - 12:30 |
Session 10 14:00 - 17:00 |
Course Code:09A-C09
How to build knowledge sharing culture
- Knowledge Sharing Culture Assessment
- Stakeholder Analysis
- Critical Success Factors of Nurturing Knowledge Sharing Culture
|
Course Code:09A-C10
Marketing Programme of KM
- Development of Promotion Programme
- Identify stakeholders
- Development Change Management Programme
Performance Measurements
- Performance Measurements & Case Studies
- Knowledge Asset & Intellectual Capital Based Management in NGOs
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Trainer
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Ms Nicole Sy, Msc, BComm (Hons)
Knowledge Management Specialist,
Knowledge Management Research Centre,
The Hong Kong Polytechnic University
Ms. Nicole Sy has over 12 years solid experience in Strategic Planning in Sales & Marketing and Customer Relationship Management. She provides knowledge management related consultancy services to external clients which covers non-government organizations, manufacturing company, public Utility and HKSAR Government Departments. She is also the Program Leader for the Certified Knowledge Professional (CKP) programme. |
Guest Speakers
Dr. LIU Ka Yee, Stephenie (For session 4)
Sr. Medicine & Health Officer (Ha Kwai Chung Child Assessment Centre)
Child Assessment Service, Department of Health
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Ms. Wendy Lo Shiu Lam (For session 6)
Quality Manager – Corporate Quality & Utilization
St James’ Settlement
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Ms Jessica Shiu (For session 8)
In-charge, Knowledge Management and Strategy Section
Chinese YMCA of Hong Kong
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