|
< Back to
Training Courses
Quality Customer Service
Contents | Details | Trainer
Contents
- From Friendliness to Professionalism
- Quality counter service and telephone enquiries
- Magic words and active listening skills
- Arts of communication - apology and reject
- Case studies on handling difficult customers
- Skills practice and role play
Course Details
Course Code: |
09A-07  |
Date: |
16 June 2009 (Tuesday) |
Time: |
09:30 - 17:00 (6 hours) |
Venue: |
Room 201, Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, Hong Kong |
Targets: |
Front-line social welfare practitioners |
Class Size: |
30 |
Medium: |
Cantonese (course materials in English) |
Fees: |
Staff of HKCSS Agency Member: HK$700
(early bird HK$630)
Staff of Non-HKCSS Agency Member: HK$770 |
Early Bird Date: |
2 June 2009 |
| Enquiries: |
Please contact HKCSS Institute at 2876-2470 |
Enrollment |
Download Enrollment Form here |
Because of over-enrollment, an additional class will be organised:
Course Code: |
09A-11 |
Date: |
18 June 2009 (Thursday) |
Time: |
09:30 - 17:00 (6 hours) |
Venue: |
Room 202, Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, Hong Kong |
Targets: |
Front-line social welfare practitioners |
Class Size: |
30 |
Medium: |
Cantonese (course materials in English) |
Fees: |
Staff of HKCSS Agency Member: HK$700
(early bird HK$630)
Staff of Non-HKCSS Agency Member: HK$770 |
Early Bird Date: |
4 June 2009 |
| Enquiries: |
Please contact HKCSS Institute at 2876-2470 |
Enrollment |
Download Enrollment Form here |
| |
|
Trainers
|
Ms. NG Wai-ki, Wicky
Senior Manager of Vital Employee Service Consultancy, Christian Family Service Centre
Ms. NG has over 12 years experiences in management and staff training. She is now providing Employee Assistance Programme (EAP) consulting service for the companies including HSBC, MTRC, Hongkong Electric Holdings Ltd., Airport Authority, Hutchison Whampoa Property Ltd., etc. She had been invited by Government Secretariat, Leisure and Cultural Service Department, Department of Health, Hospital Authority, Construction Industry Council, Hong Kong University of Science and Technology, etc. to conduct training workshop on customer service for their staff. |
|
|
