Courses from October 2012 to March 2013

Certificates | Short Courses | Professional Enhancement

Certificates

• Certificate in Project Management for NGOs (October – November 2012)
• National “Mediator” Professional Certificate (January - Febuary 2013)

Short Courses

• Supervision Skills – Supervising Frontline Workers (28 September 2012)
• Cost-Saving and Efficiency Enhancement through Rapid Process Improvement (16 October 2012)
• Supervision Skills – Supervising Professional Workers (26 October 2012)
• Enhancing Performance with Better Time Management (29 October 2012)
• Team Building – Leadership Workshop with MBTI Personality Indicators (6 & 13 November 2012)
• Quality Customer Service - Counter Service & Telephone Enquiry (Basic) (7 November 2012)
• 「院舍職業安全及健康」管理課程 (9 & 29 November 2012)
• Quality Customer Service - Counter Service & Telephone Enquiry (Advance) (12 November 2012)
• Effective Project Management Skills for NGOs (14 & 22 November 2012)
• Service Challenge Workshop - How to Handle Complaints (Basic) (5 December 2012)
• Creative Problem Solving (12 December 2012)
• Integrated Talent Management in Nonprofit Organizations: Leveraging Strategic Leadership (17 December 2012)
• Service Challenge Workshop – How to Handle Complaints (Advance) (19 December 2012)(Additional Class: 25 February 2013)
• Output Costing for Non-finance Managers and Professionals (10 January 2013)
• 正向心理進階篇－前線社工實戰篇 (16, 30 January & 20 March 2013)
• 處理服務單位突發事故應變 (21 January 2013)
• Basic Financial Management for Non-financial Professionals of NGOs (21 Feburary 2013)
• Staff Motivation – Energizing Staff and Workplace (26 Feburary 2013)
• Complaints Handling – Turning Dissatisfaction to Satisfaction (27 Feburary 2013)
• Financial Decision Making for Non-financial Professionals of NGOs (28 Feburary 2013)
• EQ and Stress Management (4 March 2013)
• Conflict Management – “The Nine” Model (6 March 2013)
• Proposal Writing – Competitive Bidding (8 March 2013)
• Proposal Writing - Targeting Private, Corporate & Government Funds (22 March 2013)

Professional Enhancement

• Practice and Research for Social Service Excellence (11 & 12 October 2012)
• Training on Comprehensive Assessments for the Children with Special Needs (11 October – 20 December 2012)
• Positive Parenting Program (12, 26 November & 10 Decemeber 2012)
• Certificate in Cultural Sensitivity and Equality for Ethnic Minorities (January 2013)
• Life Education Seminar- Life and Death‧Service Users and I (15 January 2013)
• Life Education Workshop–Life Exploration & Development (17 & 18 January 2013)
• Social Impact Assessment Case Workshop Series Workshop I: Assessment of Social Impacts of Projects for the Low Income Group (27 March 2013)

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Location Map

Enquiry：HKCSS Institute

2876 2470 / 2876 2454
2876 2485

Email: [email protected]