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Conflict Management – “The Nine” Model
衝突管理- “The Nine” Model

Objectives | Course Details| Content | Trainer

Objectives

  • Understand the nature of conflicts
  • Identify different types of conflict and different techniques in order to manage conflicts

Content

  • The Nature and Common Beliefs of Conflict
  • Causes and Sources of Workplace Conflict
  • Conflict Handling Models
  • Managing Team Conflicts – The four principles
  • Techniques in Managing Conflict Cases

Course Details

Course Code:

12B-29

Date:

6 March 2013 (Wednesday)

Time:

0930 – 1700 (6 hours)

Venue:

Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, Hong Kong

Language:

Cantonese (supplemented with English)

Target Participants:

Senior Management Staff of NGOs

Class size:

30

Fees:

$930

Fees for HKCSS Agency Member Staff:

$850 (Enrollment received on/before 13 February 2013: $770)

Enquiry:

2876 2470

Email:

[email protected]

Application form:

Download

Trainer

Mr Tsang Wing Keung, Johnny曾永強先生
Chief Executive Officer
Baptist Oi Kwan Social Service (BOKSS)

Prior joining BOKSS, Mr Tsang was Deputy Chief Executive (Corporate Development) of the Hong Kong YWCA. Started his career in Social Service as a Youth outreaching social worker, then committed in training, re-training, employment and employee assistance programme, Mr Tsang has rich experience in management, training and consultancy. The Government Departments he served including the Education Bureau, Civil Service Bureau and Correctional Service Department of Hong Kong and Social Work Bureau of Macau. Mr Tsang holds Bachelor Degree of Social Work, Master Degree in Management (Public Sector Management) and Master Degree of Social Science in Criminology.

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Enquiry: HKCSS Institute

2876 2470 / fax2876 2485