The objective of the programme is to equip participants with actionable knowledge with a range of applicable KM methods and techniques that can be practiced and adopted by participants in the social service sector. All basic principles will be illustrated through a series of real-life examples. Leading KM experts with years of KM implementation experience will be invited as guest speakers to share their experience on KM implementation.
Date: |
21 December 2011, 4, 11 & 18 January, 1 February 2012 (Wednesdays) |
Time: |
0930 – 1700 (6 hours) |
| Duration: |
30 hours |
Venue: |
2/F Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, Hong Kong |
Language: |
Cantonese supplemented with English (Course materials in English) |
Class size: |
30 |
| Fees: |
Individual module |
Full Certificate |
Early bird price for staff of HKCSS Agency Member |
$720 |
$3,200 |
Staff of HKCSS Agency Member |
$800 |
$3,500 |
Non Agency Member |
$880 |
$3,850 |
| Early Bird Deadline: |
Three weeks before the module commences |
30 November 2011 (Wednesday) |
|
| Enrolment Form: |
Download HERE |
Module |
Topics/ Contents |
1
21 December
Session 1
0930 – 1230
Session 2
1400-1700
Room 202
|
| Introduction of KM |
(Course Code: 11B-C04) |
|
Session 1: Introductory of Knowledge Management
- Drivers of Knowledge Management (KM)
- Typologies of Knowledge
- Knowledge Management Process Development
- Development & Challenges of KM in NGOs
|
Session 2: How to develop KM Strategy Plan
- Formation of KM Strategy in NGOs
- Benefits, Lessons Learnt & Critical Success Factors for Knowledge Management
|
2
4 January
Session 3
0930 – 1230
Session 4
1400-1700
Room 201
|
| Strategic Planning of KM |
(Course Code: 11B-C05) |
|
Session 3: Exploration of Critical Knowlegde through Knowledge Audit
- Knowledge Audit including Knowledge Mapping, Knowledge Inventories
- Case Studies in Knowledge Audit
|
Session 4: How to build Knowledge Sharing Culture
- Knowledge Sharing Culture Assessment
- Stakeholder Analysis
- Critical Success Factors of Nurturing Knowledge Sharing Culture
|
3
11 January
Session 5
0930 – 1230
Session 6
1400-1700
Room 202 |
| Knowledge Management Systems |
(Course Code: 11B-C06) |
|
Session 5: Nurturing Collaborative Culture through Web 2.0
- Personal KM systems
- Blogs and Weblogs
- Wiki and Wikipedia
- RSS Readers
|
Session 6: Facilitating Organizational Sharing through KM System & Portal
- Approaches and Infrastructure for introducing Knowledge Management System (KMS)
- Collaborative Technologies, Taxonomy & Enterprise Knowledge Portal
|
4
18 January
Session 7
0930 – 1230
Session 8
1400-1700
Room 202 |
| Knowledge Management Tools |
(Course Code: 11B-C07) |
|
Session 7: Methodologies of developing KM Programme (Part 1)
- After Action Review
- Narrative Inquiry
- Community Development
- Elicitation
|
Session 8: Methodologies of developing KM Programme (Part 2)
- After Action Review
- Narrative Inquiry
- Community Development
- Elicitation
|
5
1 February
Session 9
0930 – 1230
Session 10
1400-1700
Room 202 |
| Implementation of KM |
(Course Code: 11B-C08) |
|
Session 9: How to develop a Taxonomy structure and explore the value Folkonomy? (Methodology of Knowledge Categorization)
- Typologies of Knowledge Categorization
- Approaches for Developing Taxonomy
- Maintenance Strategy of Developed Taxonomy
|
Session 10:
Marketing Programme of KM
- Development of Promotion Program
- Identify Stakeholders
- Development Change Management Program
Performance Measurements
- Performance Measurements & Case Studies
- Knowledge Asset & Intellectual Capital Based Management in NGOs
|
