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Service Innovation & Experience Design Training Workshop
服務創新與體驗設計工作坊
(全新課程)
(只提供英文版)

Objective | Content | Course Details | Trainer

Objective

  • To strengthen the participants’ awareness of how service innovation can contribute to outcome achievement of the respective services
  • To enhance the participants’ appreciation and determination in using experience design to enhance service
  • To equip the participants with the specific concepts and tools to implement experience design in their service

Content

  • The Service Experience Design Framework – keys to service innovation
  • An Assessment on the Innovation Climate of Your Agency
  • How to Innovate – the SXD Roadmap
  • Cases on Customer-Centric Service Design
  • See with the Client’s Eyes – Empathy in Action: Observe and Feel
  • Mapping Customer Journey
  • Generating Ideas
  • Innovation in Action – Rapid Service Prototyping
  • Taking it Back to the Agency

Course Details

Course Code:

12A-11

Date:

29 August 2012 (Wednesday)

Time:

0930 – 1700 (6 hours)

Venue:

Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, Hong Kong

Language:

Cantonese (supplemented with English)

Target Participants:

NGO Managerial and Supervisory Staff

Class size:

30

Fees:

$930 (HKCSS Agency Member Staff: $850; Enrollment received on/before 8 August 2012: $770)

Enquiry:

2876 2470

Email: [email protected]
Application form: Download

Trainer

Mr Catus Lee 李祥麟先生
Principal Consultant
Zensiblo Consulting Limited

Mr Lee is a vibrant consultant and trainer with 20 years of rich experience in business improvement, management consulting, training and development. Lively delivery, flexible approach and focus on creating learning experience for lasting personal and business improvement and changes. He assisted a wide spectrum of organizations, including business, government, and NGOs, to improve processes, strategy, service design, and the review of overall management systems. He has designed and delivered training programs to over 10,000senior and middle level managers in Hong Kong & PRC to effect business improvement.

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