首頁
HKCSS Institute簡介
研討會及講座
訓練課程
社聯‧花旗集團持續學習獎勵計劃
報名
進修與進步
調查
社聯參考圖書館
課程手冊
聯絡我們
 



< 返回訓練課程

Certificate in Advanced Mediation
高級和解證書

August – September 2011

Objective | Characteristics | Details | Certificate | Course Contents | Lead Trainer

Objective

The aim of this course is to provide a full set of mediation skills, such as negotiation, reframing, questioning and communication skills, for participants to conduct and apply mediation in their daily work life to resolve dispute and restore relationships with feasible solutions. Mediation process, theory, techniques and essential concepts of drafting a settlement agreement will be taught in the programme.

Characteristics

  • Sharing of Mediation Cases in NGO Settings
  • Counseling and Mediation
  • Employing Mediation Skills in Handling Conflicts in NGOs

Target Participants

NGO professional staff with Higher Diploma or above qualification

Course Details

Date & Time:

24 & 31 August & 7, 14 & 28 September 2011 (0930 – 1830)
All Wednesdays. Total hours: 40

Venue:

Room 202, 2/F Duke of Windsor Social Service Bldg, 15 Hennessy Road, Wanchai, HK

Language:

Cantonese (supplemented with English)

Training Material:

English

Course Code:

11A-CMED

Class size:

40

Fees:

Staff of HKCSS Agency Member enrolled on/before 3 August 2011

$7,200

Staff of HKCSS Agency Member

$8,000

Non Agency Member

$8,800

Enrolment Form: Download HERE

Certificates

Certificates will be conferred by Hong Kong Mediation Centre and HKCSS Institute to participants who have fulfilled the following requirements:
  • Have attained 40 hours of training (absence of a maximum of 8 hours or two half day sessions with reasons is acceptable) AND
  • Have attained at least 60% or 12 marks (total 20 marks) from assessments in Lessons 4 & 5

Course Contents

Session

Topics/Contents

1
24 August
  1. Overview of Mediation   
  2. Conflicts, Dispute Resolution and ADR Approaches
  3. Difference between Mediation, Counseling and Restorative practice
  4. Different types of Mediation
  5. Suitability and non-suitability checklists for Mediation
  6. Mediation: Concepts, Models and Processes I:
    The Problem Defining Stages: preliminaries, mediator’s opening, parties’ presentation, mediator’s summary, identification of common grounds, agenda setting, identification and ordering of issues
  7. Mediation Concepts, Models and Processes II:
    The Problem Solving Stages: joint session, caucus, summarizing table
  8. Notes taking
  9. Video demonstration of a mediation meeting

2
31 August
  1. Functions, Roles and Qualities of the Mediator
  2. Communication skills, PPS and Questioning Skills
  3. Facilitation Skills and Active Listening
  4. Briefing and preparation on role play
  5. Live demonstration of a mediation meeting
  6. Role plays

3
7 September
  1. Reframing Skills
  2. Empowerment and Negotiation Skills
  3. Role-plays

4
14 September
  1. Reality testing
  2. BATNA and WATNA
  3. Handling impasses
  4. Crossing the last gap
  5. Role-plays
  6. Basic concepts of Contract
  7. Basic concepts of Contract
  8. Agreement to Mediate
  9. Memorandum of Understanding
  10. Settlement Agreement
  11. Settlement agreement drafting exercise
  12. Settlement Agreement drafting assessment ( Assessment 1) (5 marks)*

5
28 September
  1. Mediation Strategy
  2. HK Mediation Rules
  3. Role plays
  4. How to Handle Difficult Situations
  5. Course Summary and Conclusion/Revision
  6. End-of-Course Assessment (Assessment 2) (15 marks)*
  7. Course Evaluation
  8. Briefing on Accreditation Examination
Remark: *Compulsory

Accredited Mediator

Person who would like to be qualified as Accredited Mediator must have completed at least 40 hours mediation training course organized by the Hong Kong Mediation Centre (HKMC) or co-organized by the HKMC with other approved organizations, or completed a mediation training course organized by other organizations, and approved by the HKMC Accreditation and Assessment Committee. Candidate is required to pass both the written examination and two simulated mediation role plays. For details on Mediation Accreditation Assessment, please visit www.mediationcentre.org.hk

Enquiries

HKCSS Institute: 2876 2470
Website: www.hkcss.org.hk/institute
Email: [email protected]

Lead Trainer

photo

Ms Annita Mau
Accredited Mediator
Hong Kong Mediation Centre

Ms Mau has held senior positions in the field of public affairs and corporate communication for over 20 years, serving major non-government organizations and public corporations, including the Hong Kong Council of Social Service, Kowloon-Canton Railway Corporation (KCRC) and the Hospital Authority (HA) where she was the Chief Public Affairs Manager when she retired in Feb 2006. Ms Mau’s strengths are in government relations, community relations and media relations. She assisted the corporations she served to deal effectively with major crises and issues such as the Light Rail sit-in protest in 1991; Hong Kong’s medical blunders in 1997; doctors’ demonstration over their employment terms in 2000; and SARS in 2003. Ms Mau also possesses a solid background in television production, writing /editing, and academia while she worked for the Radio Television Hong Kong, Asia Television, Reader’s Digest and the City University of Hong Kong in the early part of her career. Ms Mau holds a Bachelor Degree in English (Minor in Chinese), a Master Degree in Social Sciences (Criminology) and a Master Degree in Arts (Teaching Chinese as a Foreign Language). She became an Accredited Mediator in 2005. Ms MAU started to serve in the council of HKMC in 2010, and is now the Chairperson of Education and Professional Training Committee.

 

Co-organizing Organizatons:

 

 
  2013 © The Hong Kong Council of Social Service. All Rights Reserved.