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Customer Service in Action - CLP Call Centre Visit
(只提供英文版)
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Objectives
It is known that high quality of services can only be achieved by having from a deep understanding of customers' needs. To that end, effective channels to find out what people need and desire should be set up, and thus do the best to fulfill them.
Through various networks of Customer Service Centres, Customer Services Hotline, together with the account managers, CLP maintains a vibrant communication network to gauge opinion and gather feedback for continuous improvement.
It is very important for the NGO practitioners to understand the service users. A visit to the CLP call centre will be organized for the staff from NGOs, to have the chance to understand how business run a call centre and their customer service practices. A sharing from the Call Centre Manager of CLP will be given on the visit day.
Contents
You can get insights into
- Operating a call centre and hotline service
- Getting customer feedback for service improvement
- Channeling customers’needs through internal communication network
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Details
Date: |
11 April 2008 (Friday) |
Time: |
2:30pm – 4:00pm |
Venue: |
CLP Call Centre, Shatin Centre, 6 On Lai Street, Shatin, N.T. |
Targets: |
Supervisors or project leaders of NGOs |
Class Size: |
30 |
Medium: |
Cantonese |
Fees: |
free of charge |
Enquiries: |
HKCSS Institute 2876 2454 |
Method of Registration
- Pleaes read the Application Guidelines before registration.
- Please complete the Enrollment Form and send together with a crossed-cheque payable to The Hong Kong Council of Social Service by mail for reservation.
- Only the complete set of application will be proceeded on a first-come-first-serve basis.
- A note of confirmation will be sent to the applicants via email one week before the event date. Please contact HKCSS ITRC if you do not receive any notification.
Download Course Materials
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