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Managing Employee Relations for HR Professionals & Supervisors
(只提供英文版)

Objectives | Contents | Details | Trainer

Objectives

This is a 2-day intensive training course specifically designed for NGOs in the welfare sector. The characteristic of this program is that there are NGO-specific case illustrations. Objectives are as follows:

  • to enhance the techniques of NGO staff in handling staff issues of critical cases
  • to help HR and managers improve the relationship with staff under difficult situations

 

Contents

Day 1 – 12 September 2007

  1. Communication techniques for enhancing employee relations
  • Internal and cross-departmental communication
  • effective communication channels, tools and skills
  • tactics in managing conflicts
  • Working with unions to get win-win situation
  1. Supporting and empowering staff with difficulties
  • Understanding difficult behaviors
  • Exhibiting confidence in difficult situations

Day 2 – 19 September 2007

  1. Managing grievances and handling complaints
  • Definition, principles and procedures
  • Appeal and review mechanism
  1. Promoting multi-disciplinary teamwork
  • Appreciating differences
  • Contribution of different roles and allowable weaknesses
  • dealing with team conflicts


Details

Course Code:   07B-I01
     
Date:   12 September & 19 September 2007 (Wednesdays)
     
Time:   9:30am - 5:00pm
     
Venue:   Room 202, Duke of Windsor Social Service BLDG
15 Hennessy Road, Wanchai
     
Targets:   HR staff, supervisors or managers of NGOs
     
Class size:   30
     
Medium:   Cantonese (supplemented with English)
     
Fees:  

2 days:
   

HKCSS Agency Member – HK$1,500 (early bird HK$1,350)
    Non-HKCSS Agency Member – HK$1,650
     
    Any 1 day:
    HKCSS Agency Member – HK$800 (early bird HK$720)
    Non-HKCSS Agency Member – HK$900
     
Early bird date:   on or before 28 August 2007
     
Enquiries:   Please contact the HKCSS Institute at 2876-2454
     

Trainer

 

Mr LAI Kam-tong F.I.H.R.M (HK) M.HKIoD 黎鑑棠先生
Group Human Resources Manager – Remuneration & Human Resources Information Systems, CLP Holdings, Ltd.
President, Hong Kong Institute of Human Resource Management (HKIHRM)

Mr. K.T. Lai is currently responsible for developing and implementing the remuneration and benefits policies for the Group’s senior executives, managing communication and implementation of the annual organizational performance review process as well as policy and guidelines on individual performance management. He has been working in the human resource field for over 35 years and is very experienced in key human resources processes and issues. ?Mr Lai became President of the HKIHRM since June 2005.? He served as the Vice-President of the Institute from 2000 to May 2005. He also co-chaired the MPF Taskforce from 2001 to March 2003. Currently, he also serves as Co-chairperson of the Employee Relations Committee and the Remuneration Committee of the Institute. Mr. Lai is member of the Human Resources Committee of Hong Kong Red Cross and the Executive Council of Hong Kong Council of Social Service.
Guest Speaker    
     

Ms. Tracy Pun, Member of HKIHRM, B.A. ( HKU ), Dip Ed ( CUHK )潘美美女士
Human Resources Manager
St. James Settlement

Tracy has been working in St. James' Settlement since over 15 years ago, after stints in the performing arts and retail fields. As HR Manager, Tracy witnessed the organization growing from one of 200 staff members to its present 1000. She has also experienced many social welfare reforms, organizational restructurings, changes, as well as employee crises.

 
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