Customer Service Forum for NGOs 2008
6 November 2008 (Thursday)

Excellent Customer Service of NGOs – Role Models of Corporate Award Winners

Co-organized with the Hong Kong Association of Customer Service Excellence (HKACE), the Customer Service Forum for NGOs 2008 was successfully held on 6 November 2008 on the topic of Excellent Customer Service of NGOs – Role Models of Corporate Award Winners with over 170 representatives of NGOs attended. It was our honor to have representatives from awarded corporate: Ms. Carrie Kwong, Assistant Manager, Customer Hotline of the Kowloon Motor Bus Co. (1933) Ltd., Mr Mark Liu, Assistant General Manager, Quality & Customer Care Management, Consumer Sales & Channel of PCCW Limited and Ms. Eliza Li, Manager Training and Development Inflight Services Department, Inflight Training and Development of Cathay Pacific Airways Ltd. to share their experience with NGOs in regard to hotline service, counter service as well as internal support. Each presentation of corporate guest speakers was followed by an NGO respondent which allowed participants to have a better understanding on the implementation strategies of customer service in the sector. Respondents were: Mr Timothy K. W. Ma, Executive Director of Senior Citizen Home Safety Association, Ms Kris Wong, Marketing Manager of New Life Psychiatric Rehabilitation Association and Dr Danny Chow, Chief Information Officer, Information Technology Services Department of Hong Kong Sheng Kung Hui Welfare Council.

Positive feedbacks were received, showing that concerns on customer service were rising and more seminars and programmes on this topic could be organized.

Co-organizers

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