Name of Organization

Course Name

Caritas - Hong Kong

• NGO Executive Development Programme 2011
• Strategic Thinking and Planning in Practice
• Crisis Management and Media Handling – Advanced Class

Hong Kong Christian Action

• Team Building for Better Coordination and Collaboration

Chung Shak Hei (Cheung Chau) Home for the Aged Limited

• 如何處理難纏的投訴

Hong Chi Association

• Enhancing Performance with Better Time Management
• Quality Customer Service - Counter Service & Telephone Enquiry

Hong Kong Evangelical Church Social Service Limited

• Occupational Health Management: Handling of Stress

Hong Kong Lutheran Social Service, Lutheran Church - Hong Kong Synod

• Strategic Thinking & Planning
• Complaints Handling for NGOs
• Cost Saving and Efficiency Enhancement through Rapid Process Improvement
• EQ and Stress Management
• Crisis Management for Elderly Home

Pentecostal Church of Hong Kong

• Employee Relationship & EQ & Stress Management
• Knowledge Management and Fundraising Fundamentals

Po Leung Kuk

• Large Scale Events Planning and Management

Pok Oi Hospital

• EQ and Stress Management
• Quality Customer Service – Handle Counter Service & Telephone Enquiries
• Effective Communication
• Managing Team Conflict

The Boys' and Girls' Clubs Association of Hong Kong

• NGO Executive Development Programme 2011

The Hong Kong Council of Social Service

• Partnering with the Media

The Salvation Army

• Introduction of Knowledge Management

Tung Wah Group of Hospitals

• 有效處理投訴4H法

United Christian Nethersole Community Health Service

• Basic Financial Management for Centre Supervisors
• Basic Financial Management for Service Heads & Managers

Wai Ji Christian Service

• Supervision Skills for Social Workers