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Training Courses
Essentials for Crisis Management
(只提供英文版)
Objectives | Unique Features | Contents | Details| Trainer & Guest Speakers
Objectives
Crisis prevention is doubly important for public entities, companies, and non-profit organizations. Small organizations often have fewer resources to draw on when a crisis erupts, and business investment, insurance and other risk financing tools may not be an available due to the organization's meager financial resources. But every organization, from the smallest to the largest can and should take positive steps to prevent the preventable and prepare for the unavoidable. The key is to select the strategies that appeal to your organization and best suit your situation. Once you have undertaken some activities, your organization will be that much more fortified to withstand a crisis.
Unique Features
Every nonprofit organization would be well-served to spend time planning how it will cope with an unexpected crisis. The crisis management plan for your nonprofit organization will detail how you will deliver your organization's programs despite adverse conditions. The strategies should encompass events such as man-made disasters, or self-imposed disaster, financial, operational, reputational crisis or the absence of the CEO/executive director, with obvious negative impact.
- Interactive and participatory with hands-on learning: business, NGOs, and financial model
- Real-life case studies of crisis management
- Success factors of crisis management
- Crisis simulation exercises for NGOs
- Small and large group discussions and role play
- Crisis Leadership and management of change
- Guest speaker from private sector and NGOs for case sharing
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Contents
Session 1: Crisis Prevention
- Business and financial tools : activity-based cost, breakeven analysis
- Protection of human assets
- Business impact analysis
- Risk management
Session 2: Protection from Reputation Damage
- Crisis management mechanism
- Emergency, contingency, and continuity plan
- Benchmarking with best practices
- Test your plan
Session 3: Responses to Crisis
- Crisis Communication
- Media management
- Scenarios planning
- Crisis decision, and ethical decision
Session 4: Recovery from Crisis
- Implementing the recovery plan
- Evaluation the operations and process
- Internal control
- Business balanced scorecard
Details
| Course Code: |
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07B-I04 |
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| Date: |
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5 & 12 March 2008 (Wednesday) |
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| Time: |
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9:30am - 5:00pm |
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| Venue: |
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Room 201, 2/F Duke of Windsor Social Service BLDG
15 Hennessy Road, Wanchai |
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| Targets: |
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Staff at middle to senior managerial level of NGOs |
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| Class size: |
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30 |
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| Medium: |
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Cantonese (supplemented with English) |
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| Fees: |
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HKCSS member - HK$1,500 (early bird HK$1,350) |
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Non - HKCSS member - HK$1,650 |
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| Early bird date: |
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20 February 2008 |
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| Enquiries: |
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HKCSS Institute 2876 2454 |
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Trainer & Guest Speakers
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Dr. Fredddie Lee 李培華博士
Chairman
The Institute of Crisis and Risk Management
Fred is the chairman of The Institute of Crisis and Risk Management. Over twenty five years’ management consulting experience in Asia, he helped many corporations to solve the areas of critical business issues, cases, and risks and crises. He is a regular professional adviser and keynote speaker at various multinationals and conferences in areas of issue and case management, risk and crisis management, and strategic business and general management. His research is concerned with the full spectrum of risk and crisis management and has appeared in several academic journals, HBR, and professional articles, white papers, and case reviews in a variety of popular press, based primarily on original field research.
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| Guest Speakers |
Ir. Steve Chan 陳浩衍先生
Local Director, Head of FSG-North Asia
Jones Lang LaSalle
Mr. Chan is the Head of Functional Specialist Group (FSG) – North Asia, Jones Lang LaSalle Ltd. He has over 18 years of experience in managing maintenance, repair, alteration and new projects. His specializations are risk management, energy management, indoor air quality management, critical environment management and maintenance management.
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Ms. Anita Kwok 郭敏儀女士
Asst Corporate Communications Director
2009 East Asian Games
Ms Kwok has intensive working experiences in the fields of communications and mass media as a reporter in a number of newspapers, PR specialist in Médecins Sans Frontières Hong Kong and Golden Resources Group. |
Mr. Stanley Yeung 楊健偉先生
Programme Coordinator, Agency Enhancement
Hong Kong Family Welfare Society
Mr. Yeung is an experienced Social Worker and currently responsible for organizational management. He is one of the senior executives in managing agency crisis and working with the media. |
Organizer
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